IM Iron Splits Support

Email jackwallner+tri@gmail.com and you will get a reply from the person who wrote the app.

The app cannot find me

Results are published under the name you registered with, which is often a full legal first name rather than the one people call you. Try that first. If you have raced under a maiden name, search that separately. The results service treats it as a different athlete and there is no way to merge the two automatically.

A race is missing

IM Iron Splits shows exactly what the timing service publishes. If a result is missing or wrong there, it will be missing or wrong here, and the fix has to come from the event. Very recent races can take a few days to appear.

Which races are covered

Everything published through the same results service: full-distance and half-distance triathlon, plus running races timed by the same group. Races timed by anyone else are not in the feed.

My splits look wrong

Compare against the official results page for that race. If they match, the app is reporting what it was given. If they do not, email the race, the year, and your bib number so the issue can be investigated.

Subscriptions and restores

Manage or cancel in Settings, your name, Subscriptions on your iPhone. Restoring a purchase on a new device is Settings, Restore Purchases inside the app, using the same Apple Account.

Refunds are handled by Apple at reportaproblem.apple.com.

When you contact us

Include your device model, iOS version, the race and year, and a short description of the issue. Screenshots help. Do not send payment details or your Apple Account password.