IM Tri Tracker Support

Email jackwallner+tri@gmail.com and you will get a reply from the person who wrote the app.

The app cannot find me

Results are published under the name you registered with, which is often a full legal first name rather than the one people call you. Try that first. If many people share the name, add a city or state after a comma, such as “Jordan Smith, Madison.” A broader name search can take around 30 seconds and can be stopped at any time.

If a race is under another registration name, use the Locker's Change control on Android or the athlete search in Settings on iOS. Search that name and select the matching athlete to add those published races to your Locker.

A race is missing

IM Tri Tracker shows exactly what the timing service publishes. If a result is missing or wrong there, it will be missing or wrong here, and the fix has to come from the event. Very recent races can take a few days to appear.

Which races are covered

Published full-distance and half-distance triathlon results available from the supported timing service. Other race types in that feed, and races timed by other services, are not shown.

My splits look wrong

Compare against the official results page for that race. If they match, the app is reporting what it was given. If they do not, email the race, the year, and your bib number so the issue can be investigated.

Race Book and restores

Search, your full history, every split, personal bests, progression, rankings, field context, race notes, race details and the whole Pointers library are free. Race Book is a one-time lifetime purchase for like-for-like comparison between two races and unlimited PDF or image exports. There is no subscription and no per-export charge.

On a new device, or after reinstalling, tap Settings, Restore Purchases inside the app while signed in with the same Apple Account or Google Play account used for purchase.

Refunds are handled by the store that processed the purchase: Apple or Google Play.

When you contact us

Include your device model, iOS or Android version, the race and year, and a short description of the issue. Screenshots help. Do not send payment details or your store account password.

Data deletion requests

IM Tri Tracker has no developer account system. To request removal of your anonymous RevenueCat customer record, email the address above. We may need enough information to identify the matching record. Apple or Google Play may retain transaction records under their own policies.