Last updated: August 2, 2026
On first launch Elderhub asks who you are here for. Pick “I'm looking after someone” to track a parent or partner, “Someone is looking after me” if a family member sent you a code, or “Just me, for now” for your own list. You can add family later either way.
Family tab → Invite someone. You get an eight-character code good for 48 hours. It has no 0, O, 1, I or L in it, so it can be read out over the phone. Choose “another caregiver” for a brother or sister, or “the person being looked after” to link an account to a record you have already built.
Open a person → Add details for allergies, conditions, blood type and who to call, then View emergency card for the one-pager. The share button sends it as plain text, so it goes into a message, an email, or a printout. It opens with no signal.
Open a person → Check-in, turn it on, and agree a window with them. They see one large button. If it is not pressed by the end of the window, everyone looking after them is told that no check-in happened.
Elderhub cannot tell whether anyone is unwell and it does not call for help. In an emergency, call your local emergency number.
Check iOS Settings → Notifications → Elderhub, and make sure the person's check-in is switched on in the app. Notifications depend on your network, so they can be late.
One person in the family pays and everyone in that group is covered. Manage or cancel in Settings → [your name] → Subscriptions on your iPhone. Refunds are handled by Apple.
Bought it and it did not unlock? Settings → Restore purchases.
Family tab → leave the group. If you are being supported, your family is told when you leave. Settings → Delete my account removes your account; the family keeps the record they built together.