Last updated: August 2, 2026
Elderhub is an iPhone app for keeping track of the medications of the people you look after, and for sharing that list with the rest of your family. Most of what is in it is health information about someone other than the person typing it, so it is treated accordingly.
If you are in Washington State or Nevada, the Consumer Health Data Privacy Policy covers the same app in the specific terms those laws ask for, including how to withdraw consent and how to have data deleted.
Only what the app needs to be a shared family record.
Elderhub does not collect location. The app never asks for it and contains no location code at all. There is no advertising SDK and no behavioral analytics. Nothing is sold and nothing is used for tracking.
Most of what you enter is about someone else. When you add a person who will not use the app themselves, Elderhub asks you to confirm that they know you are keeping this record, or that you are the person who makes their health decisions. Please only enter someone else's health information if that is true.
Elderhub does not assess anyone's ability to make their own decisions. That is a clinical judgment and this app does not make it.
A person who joins the family group with their own account is shown, before anything syncs, exactly who is in the group and what each member can see about them. They can see that page again at any time, and they can leave the group whenever they want.
A full copy lives on your iPhone so the medication list opens with no signal, which is the situation the app is built for. The device copy is encrypted at rest by iOS.
The shared copy is stored on Supabase (encrypted Postgres on AWS), encrypted in transit and at rest. Access is enforced per row by the database itself, not just by the app: a member of one family cannot read another family's record, and a person in the "being supported" role can read only their own. See Supabase security.
If a daily check-in is turned on and the button is not pressed by the end of the agreed window, the app tells the caregivers in that group that no check-in happened. That is the whole feature. Elderhub does not detect falls or emergencies, does not decide that anything is wrong, and does not call anyone for help.
The daily reminder to check in is scheduled on the device itself. The message to caregivers about a missed check-in is a push notification sent from the server. You can turn notifications off in iOS Settings → Notifications → Elderhub.
The subscription is processed entirely by Apple StoreKit. Elderhub never receives payment card details, billing address, or Apple ID credentials. RevenueCat verifies subscription status; it receives purchase receipts from Apple, not a payment profile. See RevenueCat Privacy. Subscription management and refunds are handled in your Apple ID account settings.
Deleting your account (Settings → Delete my account, or by email) removes your account and signs your device out. It deliberately does not delete the family's medication record: that record belongs to everyone looking after that person, and one member leaving should not erase it for the others. Entries you made keep your first name on them so the history still reads sensibly.
When the last member of a family group leaves or deletes the group, the shared record is deleted.
Verified deletion requests sent by email are actioned within 30 days.
You can see, correct, export (the emergency card shares as plain text) and delete what is in the app at any time from within it. For anything you cannot do in the app, email the address below.
Elderhub is not currently offered in the European Union or the United Kingdom.
Elderhub is not directed at children under 13 and does not knowingly collect their information.
Updates to this policy will be posted on this page with a revised date.